Refund policy

Returns

We want you to love your new furniture. If something isn't right, you can request a return within 28 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging where possible. Because our sofas are large items delivered by courier or van, please inspect your item at the point of delivery and note any damage on the delivery paperwork before the driver leaves.

To start a return, contact us at +44 7432 734840 with your order number and photos of the item. We'll confirm the collection process and any collection fee that applies.

Damaged or faulty items

If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos. We'll arrange a repair, replacement, or refund at no cost to you.

Refunds

Once we've received and inspected your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days. If you paid by Cash on Delivery, we'll arrange a bank transfer refund instead.

A collection/restocking fee of £30 may apply to non-faulty returns of large items, to cover courier collection costs. This will be confirmed with you before collection.

Custom Build orders

Items ordered through our "Build Your Own Combination" feature are made up of standard pieces and fabrics, not custom-manufactured to unique specifications, so the same return terms above apply to each piece in the set.

Exchanges

If you'd like a different configuration, fabric, or colour, contact us and we'll treat it as a return plus a new order, following the return terms above.